Effective Date: 5 September 2026 · Last Updated: 5 September 2026
These Terms & Conditions ("Terms") govern your use of the StopDamp+ / SoAqua Solutions Website and your purchase or use of products and services offered through it.
By using the Website, placing an order, requesting a quotation, or purchasing our products or services, you agree to these Terms.
If you do not agree with these Terms, please do not use the Website.
SoAqua Solutions operates the StopDamp+ brand, providing products and solutions designed primarily for the treatment and management of rising damp in buildings.
Our Website provides information about our products, application methods, technical support, training and related services.
We make reasonable efforts to ensure that information published on the Website is accurate and useful. However:
StopDamp+ products are intended for their specified applications. StopDamp+ is primarily a rising-damp treatment system and should not automatically be assumed to be suitable for every form of dampness.
Dampness can have several causes, including rising damp, penetrating damp, plumbing leaks, condensation, defective gutters or drainage, structural defects and other sources of moisture.
Where the cause of dampness is uncertain, appropriate inspection and diagnosis should be undertaken before treatment.
Products must be:
Failure to follow the applicable instructions may affect product performance and may invalidate applicable product warranties.
Technical information provided by SoAqua Solutions is intended to assist customers and installers.
Where an installation involves unusual wall construction, severe dampness, structural defects, unusual substrates or other circumstances outside normal application conditions, professional technical assessment may be appropriate.
Quotations provided by SoAqua Solutions may be subject to:
Unless otherwise stated on the quotation, a quotation is not an acceptance of an order. A quotation may have a stated validity period.
Prices displayed or quoted by SoAqua Solutions are subject to change without notice.
The price applicable to an order will be the price confirmed at the time the order is accepted, unless otherwise agreed in writing.
Additional charges may apply for delivery, installation, site-specific requirements or other services.
An order is considered accepted when SoAqua Solutions confirms the order and, where applicable, payment or agreed payment arrangements have been received.
Customers are responsible for providing accurate:
We are not responsible for delays or additional costs resulting from incorrect information supplied by the customer.
Delivery arrangements and estimated delivery times may vary depending on location, product availability and the delivery method selected.
Any stated delivery time is an estimate unless expressly agreed otherwise.
SoAqua Solutions will not be responsible for delays caused by circumstances reasonably outside our control.
Customers should inspect products upon receipt and notify SoAqua Solutions promptly of any apparent damage, shortage or defect.
Where a product is genuinely defective, the applicable remedy may include replacement, repair, refund or another appropriate remedy, subject to applicable law and the circumstances of the case.
Products that have been improperly stored, altered, contaminated, misused or applied contrary to instructions may not qualify for replacement or refund.
Nothing in these Terms excludes any consumer rights that cannot legally be excluded.
Where a StopDamp+ product or system is supplied with a specific written warranty, that warranty will apply according to its stated terms.
A warranty does not normally cover failures caused by:
The applicable written warranty should always be consulted for the specific product or system.
Where SoAqua Solutions or an approved installer provides installation services, the scope of work will be based on the agreed quotation or service description.
Unless specifically included, installation does not automatically include:
Additional work may require a separate quotation.
All content on the Website, including StopDamp+ branding, logos, product names, text, graphics, images, product documentation, diagrams, videos and Website design, is owned by or licensed to SoAqua Solutions and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, commercially exploit or republish Website content without our prior written permission, except where permitted by law.
You must not use the Website to:
To the extent permitted by applicable law, SoAqua Solutions will not be responsible for losses arising from improper product selection, incorrect diagnosis, incorrect application, failure to follow instructions, or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted.
We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruption, government restrictions, shortages, industrial disputes, utility failures or other unforeseen events.
We may modify, replace or discontinue products or services where reasonably necessary.
Where a customer has already placed an accepted order, we will seek to honour the agreed order or provide an appropriate alternative where reasonably possible.
Your use of the Website is also subject to our Privacy Policy, which explains how we collect and handle personal information.
These Terms shall be governed by and interpreted in accordance with applicable law, subject to any mandatory rights or protections applicable to the customer.
We may update these Terms from time to time. The latest version will always be published on the Website, together with the applicable "Last Updated" date.
For questions concerning these Terms, products, orders, technical support or services, please contact:
SoAqua Solutions
StopDamp+
Website: www.stopdampplus.com
Email: stopdampplus@gmail.com